Change

Things change.
So much over last few years.
And many have been in tears.

Losing Money in many case.
Losing Faith is another way.
Heartbreaking to see HSBC,
Losing Focus as we speak.

Used to be the case,
CEO/Chairman replied right away.
Winning hearts of customers,
Staying miles ahead of competitors.

Now is another way.
CEOs want to run away,
From answering sensible questions,
From loyal customers of frustrations.

HSBC AUS has been so Incompetent,
No Common Sense in new account open.
Asking Existing customer of 4 years,
Filling in a 8-page form due to Fear,
Breaking Laws of Authority.

Even though I'd repeatedly stressed,
Such procedure was only to address,
New but NOT Existing customers.
Sensible argument falling in deaf ears.

Wrote to CEO HSBC Group.
A quick response as I hoped.
Nothing.
Not the same thing.
He was far too busy,
Trying to get a £36 Million Bonus - Easy.

The company culture seems have changed.
Top Men Not Responding to customers;
Middle Men Not Reassuring customers;
Frontliners Not Thinking like customers,

So my views on HSBC have also changed.

See if there is a Happy Ending,
Resulting from Common Sense Prevailing.
And decide if HSBC is still worth Investing.

Fate
Customers should be 'Served Right Away' NOT 'Sent Away'
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