Great

"Great" means.........Great!

Just like the word, "Love".
You know the exact meaning by Heart,
But just can't explain it by Mouth!

Great Wall.
Once said to be the Only thing,
One could see on Earth from Space.

Great Britain.
Once said to have ruled,
1/4 of People & 1/5 of Land.

What about Great Firm?
What does it take?

Great Company Culture.
Upheld by Great Management Team.

Recent Experiences have reminded me,
Two Great Firms.

My All Time, Life Time Favourite,
HSBC.

This time, I was frustrated by my HSBC..
UK & HK Premier Relationship Managers.
When me trying to get a Pre-approved Mortgage,
Intending to buy a UK home before landing.

Wrote to the CEO, HSBC Group.
In line with HSBC's Fine Tradition,
He personally wrote back.
Offering Apology, Reassurance & Solution.

Over the last 15 years,
I'd been frustrated by some HSBC frontliners.
But everytime I contacted its Senior Management,
They all PERSONALLY responded.

AGM HK spoke with me in 96.
CEO (Asia Pacific) wrote to me in 99.
Regional Manager visited my UK home in 01.
Chairman (Asia Pacific) wrote to me in 04.
CEO NZ spoke with me in 05.
CEO AUS invited me to his Sydney Office in 07.

Such Response from an International Giant,
Has NEVER been heard of!!

So, you now see why I'm a Die Hard Supporter,
Of the World's 3rd Largest Bank, HSBC!!!
Honest, Special, Brillant Corporation!

Another Great Firm is...
SHK.

I was booking one of its hotel.
And got misled by its website.

Sent an E Mail to the "Kwok's Brothers"
The GM of the Hotel, also VP Operations,
Immediately wrote back, made clarification,
Offered apology, updated its website &...
Made Gesture of Goodwill.
Which I'll pay back to its Staff Welfare Fund.

SHK - Superb, Honest & Kind

Not only SHK is one of the ...
Most Trusted Land Developers in HK,
But also,
Most Trusted Brands in the World!

Thanks HSBC & SHK.
Making me very proud of....
Being a HKnese!!

Feeling just....... Great!

Fate
Great Things Always Around
www.myboysmyboss.blogspot.com